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Having been in business a number of years, I''m amazed at the number of people who don''t have the slightest idea of what customer service is. Customer service is not a way of doing things ? it''s an attitude.

I always love it when company''s send their people to seminars to learn about customer service. All the seminars will discuss the customer''s needs and expectations and the orator will package these ideas as new and cutting edge when in fact these very ideas were in practice over 30 years ago!

Somewhere along the line Brock McGinn Hurricanes Jersey , we forgot the customer in favor of the bottom line. Some of this may also be attributed to different mind sets over time and how people tend to treat one another.

Let me wax poetic here a moment. When was the last time you could go to a gas station and have an attendant in a white shirt and tie wait on you, check your oil, clean your windows, and fill your tires just as a way of saying thanks for your patronage?

More than likely the station you went to had an attendant who''s appearance was disheveled Sebastian Aho Hurricanes Jersey , wearing more jewelry than you own, and here you are passing money through a bullet-proof panel!

It is said that Doctor''s make the worst patients, well my friend I''m here to tell you that Customer Service people make the worst consumers! With all the customer service people I''ve known over the years from both sides of the fence there''s a real lack of wanting to ?champion? the cause of the customer. Few people posses that trait and those that do don''t last long as they''re viewed as oddities and pushed out in favor of the group consensus.

On the other hand, I have also met customers who no matter what approach you used they were bound and determined to make your life miserable. These people make the ?fight? personal and will never be satisfied regardless of what you do.

Delivering great customer service is easy! We just need to get back to the basics that were laid down decades before ? what we''ll call the tried and true methods.

How do you deliver great customer service?

1.) Smile on the phone. This simple act will set the tone for the entire conversation.

2.) How may I help you? You''re asking their permission to assist them.

3.) Use a proper salutation when talking to a customer unless permission is given otherwise Justin Williams Hurricanes Jersey , i.e.: Mrs., Mr., Ms., Sir Jordan Staal Hurricanes Jersey , etc.

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